Troubleshooting
The symptom-based home for when Kaia didn’t do what you expected.
Copy & send
Starter messages
These are intentionally written like real texts, not like commands.
Quick diagnose
Reconnect an integration
Keep going
Related pages in this section
If this page is the overview, these are the more specific guides right under it.
Call Issues
What to do when the phone or callback flow is blocked or unclear.
Finance Issues
How to troubleshoot receipts, bills, summaries, and finance review issues.
Grocery or Kroger Issues
How to tell the difference between list help and connected-cart problems.
Ramble Mode Issues
What to check when Kaia didn't absorb, recap, or save a ramble the way you expected.
Why Can't I Add Someone?
Seat caps, role rules, and the cleanest next step when member add fails.
Why Can't This Person Text Kaia?
What to check when a member, guest, or new phone can't use Kaia yet.
Why Didn't Kaia Save That?
What to try when a fact, reminder, or task didn’t land where you expected.
Why Isn't the Calendar Showing Up?
What to check first when schedule help feels thin or missing.
Privacy and permissions
- Private 1:1 messages stay private. Group chat requests are visible to the group.
- Admins can usually see and edit shared dashboard records. Other family roles may see less.
Related guides
Starter Messages
Copy-and-send examples that show how real people can get value from Kaia quickly.
Support
Two paths when you need help: ask Kaia in Messages for anything about using the product, or email hello@textkaia.com for account, billing, or system issues.
What to Text Kaia
A searchable library of natural starter messages across the product.
Need more help?
Ask Kaia first when the issue is user-fixable.
Ask Kaia first for usage help. If you're blocked by billing, account access, or a broken integration, email hello@textkaia.com.