Support
Contact Support
Email hello@textkaia.com for account, billing, seat, or clearly broken-integration issues. One clear message gets you a faster reply.
Copy & send
Starter messages
These are intentionally written like real texts, not like commands.
Copy this email template
Hi Kaia team,
Family: [family name]
Admin phone: [+1…]
What I tried: [one sentence]
What happened: [one sentence]
Thanks.
Give us the four fields and the reply gets faster.
Mention Kaia first
I already asked Kaia and she told me to email you about [issue].
Tells us Kaia ruled out the product-usage path, so we skip that step.
Privacy and permissions
- Email support can see your account metadata (plan, seats, admin email, family name) and whatever context you send.
- We do not read private 1:1 transcripts unless you explicitly ask us to investigate a specific problem.
Related guides
Support
Two paths when you need help: ask Kaia in Messages for anything about using the product, or email hello@textkaia.com for account, billing, or system issues.
Ask Kaia for Help
Kaia is the fastest first stop for anything about using the product. She knows your plan, your family, and what you just tried.
Billing and Plan Changes
Where to review your plan, change it, or get help if the downgrade path is blocked.
Need more help?
Ask Kaia first when the issue is user-fixable.
If this looks like billing, account access, or a broken system issue, email hello@textkaia.com.