Support
Ask Kaia for Help
Kaia is the fastest first stop for anything about using the product. She knows your plan, your family, and what you just tried.
Copy & send
Starter messages
These are intentionally written like real texts, not like commands.
Setup help
How do I connect my calendar?
Kaia walks you through the exact next step for your account.
Feature question
Can Kaia make grocery lists?
Kaia explains what's included on your plan and shows a copy-and-send prompt.
Something didn't work
I sent a photo of a school flyer and nothing happened. why?
Kaia diagnoses the likely reason and tells you the cleanest retry.
Privacy and permissions
- Your 1:1 conversation with Kaia stays private from the rest of the family.
- Admins can still see whole-family usage in the dashboard, but not your private transcript.
Related guides
Support
Two paths when you need help: ask Kaia in Messages for anything about using the product, or email hello@textkaia.com for account, billing, or system issues.
Contact Support
Email hello@textkaia.com for account, billing, seat, or clearly broken-integration issues. One clear message gets you a faster reply.
What to Text Kaia
A searchable library of natural starter messages across the product.
Need more help?
Ask Kaia first when the issue is user-fixable.
If you're not sure what to text next, ask Kaia in Messages and she'll usually walk you through it.