Guides

Billing and Plan Changes

Where to review your plan, change it, or get help if the downgrade path is blocked.

Copy & send

Starter messages

These are intentionally written like real texts, not like commands.

Change plan

Upgrade us to Life Saver.
Kaia opens the billing page or routes to the admin.
Text this to Kaia

Renewal check

When does my plan renew?
Kaia returns the next billing date.
Text this to Kaia

Privacy and permissions

  • Private 1:1 messages stay private. Group chat requests are visible to the group.
  • Admins can usually see and edit shared dashboard records. Other family roles may see less.

Need more help?

Ask Kaia first when the issue is user-fixable.

If you're not sure what to text next, ask Kaia in Messages and she'll usually walk you through it.